Revolutionising Insurance Through agentic Automation

BOTeye is an Agentic AI platform designed to transform insurance operations by deploying intelligent AI Agents across critical workflows. For Claims Management, BOTeye can ingest and analyse claim forms, policy documents, correspondence, images and supporting evidence, automate validation and triage, identify anomalies or potential fraud, and assist adjusters with faster, more consistent claim decisions. In Underwriting, AI Agents can extract and synthesize information from submissions and supporting documents, assess risks against underwriting guidelines, identify missing information, generate risk summaries and recommendations, and route complex cases to human underwriters—reflecting the industry's move toward machine-led, human-governed underwriting.  

At the customer and intermediary level, the BOTeye Agentic Insurance Advisory Agent acts as an intelligent insurance advisor, using the insurer's products, policies, underwriting rules and knowledge base to understand customer needs, recommend appropriate coverage, explain benefits, exclusions and conditions, answer queries, and support agents, brokers and customers throughout the insurance journey. 

Together, these capabilities enable insurers to reduce manual effort, accelerate decisions, improve consistency and customer experience, and allow employees to focus on higher-value judgement and relationship management.

Risk Assessment: BOTs can efficiently analyze applicant data (age, health history, driving records) and assess risk profile helping underwriting in decision making.

Policy Issuance: BOTs can help customers to undertake policy changes (update customer information and add or remove beneficiary) through self service portals.